Refund Policy
For Sun Bum customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to sunbump.shop.
Sun Bum: order problems
Sun Bum publishes this order problems guidance for customers using sunbump.shop. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
starting a request at Sun Bum
For purchases made through sunbump.shop, Sun Bum applies the following guidance on starting a request. When requesting a return or exchange, contact us at Support@Sunbump.shop before sending the item. Once the request is approved, Sun Bum will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
eligibility at Sun Bum
The following eligibility guidance applies to the Sun Bum storefront at sunbump.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
exceptions at Sun Bum
Sun Bum publishes this exceptions guidance for customers using sunbump.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
How Sun Bum handles condition of returns
This condition of returns section covers orders and visits through sunbump.shop for Sun Bum. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
What Sun Bum customers should know about support
Customers using sunbump.shop can rely on the following Sun Bum guidance about support. For return or exchange assistance, contact Support@Sunbump.shop or 5168507682.
Details from Sun Bum on refund timing
The following refund timing guidance applies to the Sun Bum storefront at sunbump.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Merchant Information
Business name: Sun Bum
Brand name: Sun Bum
Email: Support@Sunbump.shop
Phone: 5168507682
Physical address: 125 N Massachusetts Ave, Atlantic City, New Jersey, 08401, United States